Multi Brand Maintenance Contract (MMC)

The life of any Ultrasound Machine depends on how well it is maintained. Although it sounds very basic, preventive maintenance is a significant topic in the field of service. Unfortunately, it has the least priority among its users. It’s a common fact that users tend to avoid or forget the subject of maintenance until they face any serious breakdown issue. Lack of awareness among the users is the root cause of such discrimination.  

At KPI Healthcare India, we understand the need for periodic maintenance and its importance in accurate patient diagnostic testing. The main objective behind periodic maintenance is to prevent future repairs or to minimize the service spare part requirement in the event of a repair thereby reducing the downtime.

KPI India Multi Brand Maintenance Contract (MMC) is a comprehensive package exclusively introduced for Indian customers by including all the features of Comprehensive Maintenance Contract plus added benefits like coverage on all probes including 3D/4D, training on daily maintenance to clinicians and work atmosphere monitoring, etc.

The features of Multibrand Maintenance contract (MMC) will include.

• Four Preventive Maintenance visits in a year, or one visits in every quarter
• Unlimited breakdown calls
• Complete coverage on spares and probes
• One-time replacement for the defective probe and free repair for all other probes
• One-time application support to Doctors
• Training on daily maintenance to hospital staffs, clinicians, Biomedical Engineers etc.
• Multi year comprehensive coverage irrespective of Year of Manufacture
• Any brand any model can be included.
• Response time: 8 business hours
• Online free 24 x 7 technical and application support.

KPI India helps customers to achieve Zero break down calls through well designed periodic and predictive maintenance strategies. There are people working dedicatedly to monitor and schedule Preventive Maintenance visits to ensure all the Ultrasound Machines are maintained properly all the time. Through our exclusive service centres available in all the metro cities, we always ensure a fast response time in case of any breakdown.